Mon-Fri: 8 am - 4 pm Closed Sat. & Sun.

Mon-Fri: 8 am - 4 pm Closed Sat. & Sun.
Schedule Your Appointment Today 480-490-2550

Frequently Asked Question

At Vision Mobile RV Repair we want to make servicing as simple, and hassle free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team at  480-490-2550

I have a Dometic/Atwood water heater. Can I remove the plastic plug and install an anode rod?

No.  Water heater manufacturers use two different types of tanks, one aluminum and the other a glass-lined steel tank. With the steel tank, an anode rod is installed into the tank (with pipe threads), and the anode rod will sacrifice itself, that is, decompose until the aluminum or magnesium has completely gone from the base. An aluminum tank does not require the use of an anode rod. Dometic/Atwood water tank are aluminum.  Also, the plastic plug is a safety feature in the event of overheating.

Do you work on Motorhome engines?

No.  We currently do not work on the motorhome engine, drive train or transmission.

What forms of payment do you accept?

We accept Cash, Check, Zelle, Paypal and most major Credit Cards.  Convenience fee of 3% of the total invoice will be applied if payment is made by credit or debit card. Other forms of payment will not be charged this fee.(Cash, Check, Paypal or Zelle)

Do you accept insurance and extended warranties?

Yes we do.  Please see Warranty Guidelines tab, click HERE.

My RV was involve in an accident and there was some damage to the body of the unit. Do you provide mobile collision repair?

No, we do not provide any mobile collision / body repair.

I need repairs performed immediately and I do not want to wait for a mobile Tech to repair my unit. Do you have a location where I can take my unit to be repaired? of aftermarket parts compare with original equipment parts?

We are a 100% mobile only service.  Our goal is to service our customers in a timely manner with quality service.  Sometimes, depending on the time of year, this is not possible.  But we will continue to evaluate our service response time and hire quality mobile Techs to reduce the wait.