Vision Mobile RV Repair, LLC

Warranty Guidelines

Warranty Guidelines

Vision Mobile RV Repair works with most extended warranty and insurance companies. All claims will require the manufacturer name, model number, serial number, date of purchase, year, make, model, and VIN (Vehicle Identification Number) of your RV. All warranties listed below will require a $260 Warranty Service Fee that your warranty or insurance may not cover. The Warranty Service Fee only applies to warranty and insurance claims which consist of the Service Call ($90) and one (1) hour of labor ($170) to troubleshoot and diagnose the issue.

*Before a claim starts, you should ensure you have the proper coverage. Please call your warranty company and double-check your coverage with the issue you need to be repaired. We will not write insurance and warranty claims to cover items that should not be covered.

RV Component Supplier Warranty

Most RV appliances come with a Limited Warranty. This warranty will cover labor for replacing a defective part by the product manufactory from Dometic, Norcold, Coleman-Mach, Suburban, etc.

Extended Warranty

Based on the extended warranty agreement, your coverage could range from basic to premium. Covered items will be based on your warranty agreement.

RV Insurance

If your RV is damaged in a covered incident, your RV insurance can pay to repair it.  

RV Component Supplier Warranty Process

During the initial visit, the technician will troubleshoot and locate the root cause of your issue, take pictures, and help determine the best solution to resolve the problem.

Vision Mobile will work with the RV component supplier to complete the warranty claim process and communicate our findings back to the customer. In most cases the RV component supplier warranty will not cover our Warranty Service Fees of $260 and it is the responsibility of the customer to pay during the initial visit.

Often RV component supplier will require parts to be sent to us from their facility to complete your repair. If we are not able to complete your repair during our initial visit, a follow-up visit will be required to complete your repair. If a follow-up visit is necessary to complete the original issues, the customer will NOT be charged another Service Fee.

Extended Warranty or Insurance Claims Process

During the initial visit, the technician will troubleshoot and locate the root cause of your issue, take pictures, and help determine the best solution to resolve the problem.

Vision Mobile will work with the Extended Warranty and Insurance provider to complete the extended warranty/insurance claim process and communicate our findings back to the customer. If the extended warranty or insurance company does not cover any items, listed in the claim, it is the responsibility of the customer to pay when the work is completed. (ie. Service Call, diagnostic, shipping, etc.) If the extended warranty or insurance company covers the total amount of the claim, the customer will be reimbursed the Warranty Service Fee – $260 minus your deductible.

If parts are needed to complete your repair, we will purchase all parts and schedule an appointment to repair them. If we are not able to complete your repair during our initial visit, a follow-up visit will be required to complete your repair. If a follow-up visit is necessary to complete the original issues, the customer will NOT be charged another Service Fee.

Please give us a call if you have any questions concerning the Warranty Guidelines

We are here to assist.